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Return Policy

Beantown Chemical stands behind the quality of its products and service(s). Products that prove to be defective upon shipment may be returned to Beantown Chemical, providing pre-authorization has been received from Beantown Chemical as signified by the issuance of a Beantown Chemical return authorization number. Products defective upon shipment and returned with a valid return authorization number will be eligible for a merchandise credit equal to the invoice value of the material purchased or, at Beantown Chemical’s discretion, a cash credit equal to the invoice value of the material purchased. Freight and additional charges will be credited on a case by case basis but will always be fully credited when a product is defective upon shipment. Due to the nature of our products, customers purchasing them must be capable of legally using, packaging and transporting them. Returns of hazardous products to our site must be performed by you, the customer, in compliance with all applicable local and federal regulations by a fully certified hazmat shipper and by the least expensive means possible. Upon request and at Beantown Chemical’s lone discretion, Beantown Chemical will credit you, the customer, for the cost of the freight and reasonable fees, and only the freight and reasonable fees, as charged by the carrier for return shipments that are authorized with a Beantown Chemical return authorization number.

Customer’s may request to return a product for reasons other than product quality or due to a failure of service in which case Beantown Chemical will authorize such returns at its own discretion. Generally, returns requested for reasons other than a material defect upon shipment or service failure (excluding “Acts of God”) will not be approved if requested more than 30 days after shipment of the material(s).